InsaneJournal

Tweak says, "Boom Chicka Wah Wah!"

Squeaky (squeaky) wrote,
@ 2008-04-16 14:37:00

What happened (quick and dirty version)
Here is a quick and dirty version of what happened. I will post a detailed account to annoucements later. I am posting this here for rumor control.

Monday
- Called host inquiring about how to cancel servers under contract (databases were still under contract web servers were not). Was informed by faxing in a form I could cancel the contract. I was led to believe that I would be able to cancel servers separately at a later date.
- I faxed the form to get the ball rolling.

Tuesday
- Woke up to multiple text messages and email stating site was down. Logged into to hosting control panel to see both servers deleted.
- Called support to try to end cancelation, they informed me that only billing can handle that and billing is only open M-F 9-5
- Called billing and was told that the forms I sent in were for server termination and they did just that without emailing or calling me. I gave them quite a piece of my mind, but was told that they did nothing wrong. Even though their rep gave me bad info.
- Eventually got ahold of support and managed to get them to save my hard drives from the old servers.
- Had to order new database servers

Wednesday
- New database servers were finally ready
- After wrangling with support for about 4 hours I got the old drives in the new servers
- Got servers up and cleaned the databases and made backups of them immediatly
- Brought site up
- Fixed error with 1 webserver causing issues

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(Post a new comment)

	evel 2008-04-16 07:23 pm UTC (link)
	Thanks for being so conscientious, Squeaky. You're super! :) (Reply to this)

	heavens_feel 2008-04-16 07:25 pm UTC (link)
	Thank you for the update. We appreciate how you are always respectful to us and and always let us know what is going on with the site. (Reply to this)

	blktauna 2008-04-16 07:29 pm UTC (link)
	Bless you Squeak! <3 (Reply to this)

	chrome327 2008-04-16 07:31 pm UTC (link)
	Can't thank you enough for taking care of the problem so quickly. And your updates on Twitter were really appreciated - it was terrific you made the time for it in the middle of all the stress. Really glad to be on IJ. (Reply to this) (Thread)

	coeur_delanuit 2008-04-16 07:35 pm UTC (link)
	Thanks so much for keeping us posted. I was pretty scared that they had erased stuff yesterday morning, but Twitter was really a comfort. You're fantastic for caring enough to tell us what's going on, and you can never hear too many times that you are a wonderful admin! ♥ (Reply to this)

	wolfsilveroak 2008-04-16 07:39 pm UTC (link)
	I still say it's not your fault. You were given what you thought was correct information, therefore, it's the REP'S fault. (Reply to this) (Thread)

	guardianmars 2008-04-16 07:43 pm UTC (link)
	I would purchase a paid account to support the move if I could afford it. Right now, I can't even afford my bills. XD Thanks for keeping us updated on the status of the site via twitter during the outage. (Reply to this) (Thread)

	nanny_ashtoreth 2008-04-16 07:49 pm UTC (link)
	squeaky you're the best. Thanks for all the hard work and the Twitter updates. I'm seconding all the beer and sleep suggestions. You've more than earned a holiday in Margaritaville. Sera~ (Reply to this) (Thread)