What happened (quick and dirty version)
Here is a quick and dirty version of what happened. I will post a detailed account to annoucements later. I am posting this here for rumor control.

Monday
- Called host inquiring about how to cancel servers under contract (databases were still under contract web servers were not). Was informed by faxing in a form I could cancel the contract. I was led to believe that I would be able to cancel servers separately at a later date.
- I faxed the form to get the ball rolling.

Tuesday
- Woke up to multiple text messages and email stating site was down. Logged into to hosting control panel to see both servers deleted.
- Called support to try to end cancelation, they informed me that only billing can handle that and billing is only open M-F 9-5
- Called billing and was told that the forms I sent in were for server termination and they did just that without emailing or calling me. I gave them quite a piece of my mind, but was told that they did nothing wrong. Even though their rep gave me bad info.
- Eventually got ahold of support and managed to get them to save my hard drives from the old servers.
- Had to order new database servers

Wednesday
- New database servers were finally ready
- After wrangling with support for about 4 hours I got the old drives in the new servers
- Got servers up and cleaned the databases and made backups of them immediatly
- Brought site up
- Fixed error with 1 webserver causing issues

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(Post a new comment)

	foudebassan 2008-04-17 02:07 pm UTC (link)
	Thank you for fixing everything. I really appreciated the regular situation updates on Twitter. (Reply to this)

	scorpio 2008-04-17 07:35 pm UTC (link)
	wow, i didnt even notice cause i hadn't been online for a couple of days. thanks for the prompt update :) wish I could donate some money to get everything moved, but im jorbless right now :( (Reply to this)

	lalique 2008-04-18 02:18 am UTC (link)
	Wow. I never really realized how much work a website is, especially one of this size and popularity. Thanks for working so hard. =) PS I friended you. (Reply to this)

	vampiress_diva 2008-04-19 06:19 am UTC (link)
	Who ever is not understanding about what you go through to keep this site working despite the fact, you did not have to make IJ at all, is an asshole. You do an extrodinary job and go beyond the call of duty for us. Something I wish a lot of journal site owners would do. Thanks for everything. :) (Reply to this)

	creamsicklesky 2008-04-21 06:51 am UTC (link)
	abit late, but just wanted to say ty for the updates on twitter when ij was down. x (Reply to this)

	bakaness 2008-04-22 07:37 am UTC (link)
	Thanks Squeaky - if you ever come to Sydney, remind me to buy you a beer or three. :D (Reply to this)

	bonfoi 2008-05-05 07:24 am UTC (link)
	Hello. Would you put something on Twitter? I keep hitting the journals that are giving me "database not available" when I try to post a comment. (Reply to this)

	i didn't know where to post this but matthewsanders 2008-06-12 07:27 pm UTC (link)
	i keep getting this error when i try to upload a new userpic [Error: Can't locate object method "as_string" via package "Error saving to storage server: HTTP response 403 from upload of /dev10/0/004/009/0004009418.fid to Sock_74.55.123.196:7500: [Error: BML block 'XML' has no close] (Reply to this)

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